FAQ

We answer some Frequently Asked Questions below. If you have more questions or would like further information about our services, please contact us via susan@gerberhomes.com or call us at (315) 524-8392 

Self Storage Frequently Asked Questions

Is there a long-term lease?
No, the rental agreement is month-to-month.

When is my rental fee due?
Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 5th, a late fee of $25 is assessed, and your unit will be over locked.

Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge.

What forms of payment do you accept?
We accept cash,check or money order. You may mail your payment, or deliver it in person.

What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed..

Do I need to provide my own lock?
Yes, you must provide your own lock. 

Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.

What are the office hours?
Office hours are from 9 am to 5 pm Monday through Friday. 

What are the storage hours?
7 days a week, 24 hours a day.

What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. 

Ontario Self Storage

6453 Furnace Rd. Ontario, NY 14519

(315) 524-8392